Use Case Scenario for Ivy
Use Case 1: Purchasing an Item
Initiation:
Ivy opens her laptop and goes to the Zara website, motivated by the desire to find stylish and versatile clothing for her upcoming social events.
Login:
She logs into her Zara account to access personalized recommendations based on her previous purchases and preferences.
Browsing:
Ivy navigates to the "New Arrivals" section to explore the latest trends, looking for pieces that align with her fashion preferences.
Filtering:
Using the website's filters, Ivy refines her search by selecting her preferred size, colors, and clothing types to ensure a personalized and efficient shopping experience.
Product Selection:
Ivy finds a trendy blouse and a pair of versatile jeans that catch her eye. She adds them to her cart, excited about the prospect of mixing and matching these items for different occasions.
Reviews and Recommendations:
Before making the final decision, Ivy checks product reviews to ensure the items are true to size and of good quality. She appreciates the insights from other customers.
Checkout:
Satisfied with her choices, Ivy proceeds to checkout. The website offers her seamless payment options, and she receives a confirmation of her order.
Delivery Tracking:
Ivy tracks the delivery of her order through the Zara website, eagerly anticipating the arrival of her new wardrobe additions.
Wardrobe Enhancement:
Once the package arrives, Ivy incorporates the new Zara pieces into her wardrobe, excited about the fresh and stylish options for her upcoming events and travel.
