1. Use Case 1: Finding a Therapist

• Preconditions: Lexi has an account on the Bizaan Behavioral website and is logged in.

• Actor: Lexi (User)

• Trigger: Lexi decides to find a therapist for her mental health.

• Standard Flow:

  1. Lexi navigates to the "Therapist Search" section.

  2. She filters therapists based on her preferences (e.g., location, specialty).

  3. Lexi reviews therapist profiles and selects one.

  4. She books a consultation session through the platform.

• Alternate Flow: If Lexi encounters any issues during the search, she contacts customer support for assistance.

• Stakeholder: Lexi (User), Customer Support

2. Use Case 2: Accessing Resources

• Preconditions: Lexi is logged into her Bizaan Holdings account.

• Actor: Lexi (User)

• Trigger: Lexi wants to access mental health resources.

• Standard Flow:

  1. Lexi goes to the "Resources" section on the website.

  2. She finds articles, guides, and community forums related to mental health.

  3. Lexi actively engages in discussions within the community.

• Alternate Flow: If Lexi encounters unclear information, she submits feedback for improvement.

• Stakeholder: Lexi (User), Community Members

Use Case Scenarios for James:

Use Case 1: Hiring Security Services

• Preconditions: James is logged into his Bizaan Holdings account.

• Actor: James (User)

• Trigger: James needs to hire security services for his manufacturing plant.

• Standard Flow:

  1. James navigates to the "Security Services" section.

  2. He reviews detailed information about available security services.

  3. James selects a service that fits the plant's needs.

  4. He completes the hiring process and receives confirmation.

• Alternate Flow: If James faces budget constraints, he explores cost-effective alternatives within the platform.

• Stakeholder: James (User), Bizaan Holdings

Use Case 2: Transparent Pricing Inquiry

• Preconditions: James is logged into his Bizaan Holdings account.

• Actor: James (User)

• Trigger: James wants clear information on pricing for security services.

• Standard Flow:

  1. James goes to the "Pricing" section for security services.

  2. He reviews transparent pricing details, including any additional fees.

  3. James compares pricing options to make an informed decision.

• Alternate Flow: If James needs clarification on pricing, he contacts customer support for assistance.

• Stakeholder: James (User), Bizaan Holdings